Effective Date: 26th March 2026

This Privacy Policy describes how Quickpay Digital Services Private Limited ("Company", "we", "our", "us") collects, uses, shares, and protects information when you use our mobile application, website, and services ("Platform"). Our Platform enables merchants, agents, and partners to provide assisted digital services such as mobile recharge, bill payments, money transfer, travel bookings, and other financial and utility services to end customers.

We collect different types of information to provide and improve our services, including personal information such as name, mobile number, email address, address, KYC details including Aadhaar, PAN or other government-issued identification where applicable, and business or merchant details for onboarding agents and partners. We may also collect financial information such as bank account details, transaction details, and payment identifiers, however we do not store sensitive financial information such as complete debit or credit card numbers, which are processed securely through authorized payment gateways. Additionally, we collect technical information including IP address, device type and model, operating system, app version, browser type, and log data.

With your explicit consent, we may access certain device permissions such as SMS for OTP auto-read and transaction verification, and device-related information for fraud prevention and security purposes. We do not read, store, or process personal SMS content beyond what is necessary for authentication and service functionality.

We use the collected information to provide and operate our services, enable merchants and agents to process customer transactions, complete recharges, bill payments and money transfers, verify identity and perform KYC compliance, detect and prevent fraud or unauthorized activities, improve platform performance and user experience, send transactional alerts such as OTPs, confirmations and updates, and comply with applicable legal and regulatory requirements.

We may share your information with banking partners, payment processors, KYC verification agencies, service providers such as hosting providers, analytics providers, and SMS gateway providers, and government or regulatory authorities when required by law. We do not sell your personal data to third parties, and all third parties are obligated to use the information only for specified purposes and to maintain appropriate data protection standards.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

We retain your information for as long as your account remains active, and as necessary to comply with legal, regulatory, and audit requirements, resolve disputes, and enforce our agreements, after which the data is securely deleted or anonymized.

You have the right to access your personal data, request correction or updates, request deletion of your data subject to legal obligations, and withdraw consent for certain data usage. You may exercise these rights by contacting us at info@quickpay.in.

Our Platform may use third-party services including payment gateways, analytics tools such as Firebase or similar technologies, and communication providers for SMS or notifications, and such third parties may have their own privacy policies governing the use of your data.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with a revised effective date, and we will not reduce your rights under this policy without prior notice.

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact Quickpay Digital Services Private Limited at info@quickpay.in.

By using our Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.